Post by ruhaimaromana22 on Nov 4, 2024 22:46:36 GMT -5
In November, we continued to work on improving the platform to make your employees even more efficient and your customer service better. We also prepared an important new feature for release.
Let's take it one by one:
1. Increase in the volume of transferred files
Receive large files up to 100 MB directly to the social media marketing service RMO from any channel. Now there is no need to use third-party methods of sending data if the user needs to send a video or a large picture. They can do this directly in the chat, without performing any unnecessary actions.
2. Client card
In November, we crossed the finish line of preparation for the launch of the client card. With it, operators will be able to understand the context of the problem and provide feedback even faster.
When new requests are received by the RMO, the functionality will allow you to automatically create a client card, which will store their contact information.
In December, follow the news in our blog and social networks, where we will tell you more about the starting functionality of the card and its availability on your tariff.
3. How a beauty salon increased the number of processed requests and reduced the response time in the chat
We have prepared a case where we talked about how the LiveTex service helped the contact center of a beauty salon reduce the response time, increase the number of processed requests and increase the company's revenue. We talked about everything in the case .
To stay up to date with all the news, bookmark the link to our blog, subscribe to the Telegram channel or VKontakte group .
If you are not with us yet, register and evaluate all the features of the LiveTex platform without restrictions for 14 days free of charge. And if you do not know where to start, contact our managers in any convenient communication channel: they will help with the settings and selection of the optimal tariff and solution for a business of any scale.
Let's take it one by one:
1. Increase in the volume of transferred files
Receive large files up to 100 MB directly to the social media marketing service RMO from any channel. Now there is no need to use third-party methods of sending data if the user needs to send a video or a large picture. They can do this directly in the chat, without performing any unnecessary actions.
2. Client card
In November, we crossed the finish line of preparation for the launch of the client card. With it, operators will be able to understand the context of the problem and provide feedback even faster.
When new requests are received by the RMO, the functionality will allow you to automatically create a client card, which will store their contact information.
In December, follow the news in our blog and social networks, where we will tell you more about the starting functionality of the card and its availability on your tariff.
3. How a beauty salon increased the number of processed requests and reduced the response time in the chat
We have prepared a case where we talked about how the LiveTex service helped the contact center of a beauty salon reduce the response time, increase the number of processed requests and increase the company's revenue. We talked about everything in the case .
To stay up to date with all the news, bookmark the link to our blog, subscribe to the Telegram channel or VKontakte group .
If you are not with us yet, register and evaluate all the features of the LiveTex platform without restrictions for 14 days free of charge. And if you do not know where to start, contact our managers in any convenient communication channel: they will help with the settings and selection of the optimal tariff and solution for a business of any scale.